Privacy Policy – SMS & Personal Information
Last Updated: 12/26/2025
Information We Collect
Top Choice Plumbing may collect personal information that you voluntarily provide to us, including but not limited to:
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Name
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Phone number
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Email address
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Service address
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Job-related or service-related details submitted through forms, phone calls, text messages, or other communications
When you submit your phone number through our website or other channels, you may be opting in to receive SMS or MMS messages related to service updates, scheduling, dispatch notifications, estimates, invoices, or customer support.
How We Use Your Information
We use the information collected for legitimate business purposes, including:
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Providing plumbing and emergency services
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Scheduling and dispatch communications
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Service updates and transactional notifications
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Customer support and account communication
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Internal business operations
SMS / MMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS/MMS messages from Top Choice Plumbing. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.
No Sale or Sharing of Mobile Information
Mobile phone numbers and SMS consent information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.
We may share limited information with trusted service providers strictly for operational purposes (such as messaging platforms or billing systems), and only to the extent necessary to deliver our services. These providers are contractually obligated to protect your information and are prohibited from using it for marketing.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.
Your Choices
You may:
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Opt out of SMS communications at any time
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Request access, correction, or deletion of your personal information (subject to legal and operational requirements)
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.