Top Choice Plumbing, located in Charleston, SC, has completed projects throughout the Southeast. We are a fast growing company and our success depends on our hardworking, dedicated employees.

Role:

Our Service Manager position is an excellent opportunity for a well organized technical plumbing professional who likes to work in fast paced environments. You are a resource to the technicians under your supervision, a leader (by example), and able to lead jobs or run a piece of equipment to someone if necessary.

Responsibilities:

• Assigning tasks, scheduling work orders, and ensuring efficient workflow.
• Providing guidance, support, and feedback to team members to help them perform their duties effectively.

• Interacting with clients to understand their plumbing needs and address any concerns or questions they may have.
• Ensuring that service calls are handled promptly, professionally, and to the satisfaction of the customer.
• Resolving customer complaints and striving to maintain high levels of customer satisfaction.

• Overseeing plumbing projects from inception to completion, ensuring that they are completed on time, within budget, and according to specifications.
• Coordinating with clients, contractors, suppliers, and other stakeholders to ensure smooth project execution.
• Managing resources, materials, and equipment effectively to optimize project outcomes.

• Ensuring that all plumbing work complies with relevant building codes, regulations, and safety standards.
• Staying updated on changes to plumbing codes and regulations and ensuring that team members are trained accordingly.
• Implementing and enforcing safety protocols to minimize risks of accidents and injuries on the job.

• Monitoring the quality of plumbing work performed by the team to ensure that it meets or exceeds established standards.
• Conducting inspections and quality assurance checks to identify and address any deficiencies or areas for improvement.
• Implementing quality control measures to uphold the reputation and credibility of the plumbing company.

• Developing and managing budgets for plumbing projects, operations, and maintenance activities.
• Monitoring expenses, tracking costs, and identifying opportunities for cost savings or efficiency improvements.
• Generating accurate estimates and quotes for plumbing services and ensuring that billing and invoicing processes are handled promptly and accurately.

• Identifying opportunities for business growth and expansion, such as new markets, services, or partnerships.
• Developing and implementing marketing strategies to attract new clients and retain existing ones.
• Building and maintaining relationships with clients, suppliers, and industry stakeholders to support long-term business success.

Requirements:

• Strong track record of people management, (technicians and clients)
• Analytical skills
• Problem-solving skills
• Ability to identify opportunities
• Ability to build relationships with technicians
• Great client services capabilities to communicate between company and client

Compensation:

• $25-35/hr
• 40 hour minimum per week
• Health, Vision, Dental reimbursement
• Employer matched IRA
• 1-2 weeks of Paid Vacation
• Paid Sick Leave

Mission, Vision, Values:

Top Choice Plumbing seeks to create meaningful work and meaningful relationships and we seek to be the most admired mechanical contractor.

Our mission is to provide a clear path to our clients, partners, and employees. Our core values of transparency, honesty, authenticity, and humbleness guide everything we do for our clients. We diagnose problems, design solutions, and do the work required to ensure the successful completion of the task so that our clients can focus on their own business.

We value our employees and are committed to their development as skilled professionals and valued members of the community. We take responsibility for training and development of our workforce and provide advancement opportunities to encourage extraordinary client service and initiative.

We, at Top Choice, will strive to maintain a long term, trusting relationship with our clients and employees through mutual respect and our radically transparent business practices.

We do things Safely, Differently, Quicker, and Better.